Shipping policy

Se a Podux vende para UK e União Europeia, a política precisa estar alinhada com regras de consumer rights, VAT, customs e Brexit. Um erro comum é usar políticas genéricas americanas ("all duties are customer responsibility"), o que pode gerar problemas para clientes europeus. (FedEx)

Eu recomendaria a seguinte versão profissional:

Shipping Policy

Last Updated: June 4, 2026

At Podux, we are committed to providing a reliable and transparent shipping experience for customers across the United Kingdom and Europe.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

Order Processing

Orders are processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Shipping Destinations

We currently ship to:

  • United Kingdom

  • Ireland

  • European Union member states

  • Selected European countries outside the EU

If your country is unavailable during checkout, please contact our support team before placing an order.

Estimated Delivery Times

Destination Estimated Delivery Time
United Kingdom 5–10 Business Days
Ireland 4–8 Business Days
Western Europe 5–10 Business Days
Northern & Southern Europe 6–12 Business Days
Other European Countries 7–15 Business Days

Delivery times are estimates and are not guaranteed.

Delays may occur due to customs inspections, adverse weather conditions, transportation disruptions, public holidays, or other circumstances beyond our control.

Shipping Costs

Shipping fees are calculated automatically at checkout based on the delivery destination and selected shipping method.

Any free shipping promotions will be clearly communicated on our website.

Order Tracking

All orders include tracking.

Tracking details will be sent to the email address provided during checkout once the order has been dispatched.

Please allow up to 5 business days for tracking information to become active.

Customs, VAT and Import Charges

European Union Orders

For orders shipped to countries within the European Union, applicable VAT may be collected at checkout in accordance with applicable tax regulations. (FedEx)

Where VAT is collected at checkout, customers should not be charged additional VAT upon delivery.

United Kingdom Orders

Orders shipped to the United Kingdom may be subject to VAT, customs duties, import taxes, or carrier handling fees depending on the order value and applicable UK regulations.

Any such charges imposed by customs authorities are the responsibility of the customer unless otherwise stated during checkout. (FedEx)

Incorrect Address Information

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect or incomplete address, Podux reserves the right to charge an additional shipping fee before reshipping the order.

Lost Packages

If your tracking information shows that a package has been lost in transit, please contact us as soon as possible.

We will work with the carrier to investigate the shipment and, where appropriate, provide a replacement or refund in accordance with applicable consumer protection laws.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number

  • Photographs of the product

  • Photographs of the packaging

We will review the claim and provide an appropriate resolution.

Delivery Delays

Podux is not liable for delays caused by:

  • Customs clearance procedures

  • Carrier service interruptions

  • Severe weather conditions

  • Strikes or industrial actions

  • Force majeure events

  • Other circumstances outside our reasonable control

However, we will make reasonable efforts to assist customers in tracking and resolving delivery issues.

Contact Us

For shipping-related questions, please contact our customer support team:

Podux Support
Email: support@podux.shop

Website: Podux

By placing an order with Podux, you acknowledge that you have read and agreed to this Shipping Policy.